CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
This Ticket is Not Valid and Will Not Be Accepted for Carriage
Unless Purchased from Issuing Carrier or its Authorized Agent.
NOTICE: If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.
Please read the following carefully, it contains advice and information that will help you on your trip.
WHEN YOU GET YOUR TICKET
“The ATOL held by Ausonia services LTD T/A Bravo Travel (0533) protects you against financial loss in the event of its failure, but Bravo Travel does not provide cover for
scheduled airline failure and your money will not be protected against that risk.”
When you get your ticket, you should check to make sure the details on it are correct. Check the date, time, flight number and that the name on the ticket is the name in your passport. You should also check your baggage allowance: this will be printed on the ticket in a box headed “allow”. Stick to your allowances. Airline can charge or excess baggage. The charges are high. If you know you are not going to be able to keep your packing within your allowance call the airline before you leave for the airport to see if they can make a special arrangement. Ask what it will cost. If you are taking a series of flights ask about the allowance for each flight. Allowance can vary. For example, sometimes the allowance is by weight, sometimes by number and size of bags. If the first airline does not charge you for excess baggage, there is no guarantee that the others won’t.
PASSPORT, VISAS AND HEALT REGULATION
It is your responsibility to make sure you have all the travel documents you need, such as passports, visas or inoculation certificates. If you do not have
the right documentation you could be denied from boarding the plane- and you may not be entitled to a refund or a travel on a future flight. If you do manage to board the plane, you may be refused entry into the country when you arrive at your destination and could be flown straight back. If so, you will not be entitled to a refund from your airline. Some countries also specify that you have a minimum period left to run on your passport. It is also recommended that you check with your GP concerning the latest medical update for the country that you are visiting.
CHECK-IN
Before the days of travel make sure you know the latest check in time for the flight. We recommend 1-½ hours for domestic flights (within the UK) 2 hours for European flights and 3 hours international. Remember that the check-in time is the latest time for getting to the check-in desk, not for joining the back of the queue. If you miss the check-in deadline your place on the plane may go to someone on the waiting list and you will have no claim against the airline. You may have requested a particular seat, but the airline does not guarantee that you will get it, the earlier you check-in the more likely you are to get the seat you want. You will usually be asked some questions about your luggage. These are security checks and you should answer the questions carefully. When you check in your luggage you should be given a receipt for each bag. The receipts are sticky labels that the check-in staffs stick to your ticket folder. Keep them safe. You will need them if your bag goes missing and you need to make a claim against the airline.
RECONFIRMATION
Airlines schedules are subject to change without notice. It is therefore imperative that you check your flight timing when reconfirming your reservations. Flights should be reconfirmed with the applicable airline at least 72 hours before each onward flight. Failure to reconfirm your onward flights could result in your reservations being cancelled by the airline. Any cost arising from not reconfirming flights will be at your own expense. We also recommend that you recheck your first departure flight timings in case of last minute alterations.
NB: Some airlines will advise that reconfirmation is not necessary however we strongly advise that you recheck the timings of your flight as schedule changes can occur at any time.
SPECIAL NEEDS
If you are likely to have any needs or medical conditions for which an airline or hotel might have to make special arrangements we ask you to inform us so that we can make the necessary suppliers aware.
SPECIAL MEALS
If you have special dietary requirements please contact us or the airline prior to departure. We can request special meals with the airline (vegetarian, diabetic etc) and alert them to any allergies you may have but we must advise that this is on a request basis and cannot be guaranteed.
LOST TICKET
Take care of your ticket. Getting a new one is not as straightforward as you might think. If you do lose your ticket, the airline will usually:
Ask you to pay for a new one. You will only get your money back after the first one has expired without being used – which can be up to a year. Or give you a new ticket but ask you to sign a “form of indemnity” to say that you will pay for it if the ticket is used by someone else before expires. You may be charged an administration fee for having the new ticket issued and the old ticket ‘blacklisted’.
Your rights if things go wrong
Delays or cancellations- if your flight is cancelled, or there is a change of schedule, the airline must either offer you alternative arrangements or give you your money back. If you are traveling on a flexible ticket you may find the check-in staff have already arranged for you to fly with another airline. If not, ask if you can transfer. On most of the cheaper types of ticket, you are in the hands of the airline whilst the problem is sorted out. Airlines do not have to offer compensation for delays and cancellations even if you have suffered genuine financial loss as a result. Comprehensive travel insurance is therefore essential.
Overbooking – “overbooking” is when airlines take more reservations for a flight than there are seats on the plane. This is not illegal. Airlines do it because they usually expect some of the passengers not to turn up. Usually this works out but occasionally too many people turn up for a flight, so some of them get left behind and have to travel on the next flight. If this happens in the European union you are legally entitled to on-the stop cash compensation- provided the status on your ticket is “ok” and you have arrived at the check-in desk on time.
Lost or damaged baggage – if your checked-in luggage does not arrive at the other end, or if it turns up damaged, you must report it to airline staff, or customer services desk before you leave the luggage collection area. You should be given a form called a property irregularity report (PIR). Fill in the PIR immediately and ask for a copy yourself. You will need this – together with the baggage receipts you were given at check-in – if you later want to claim from the airline or from your travel insurance. A PIR does not count as a claim against the airline. You must still make your claim in writing within seven days. Baggage claims are on a set amount based on a weight rather than the actual cost of items. Comprehensive travel insurance is therefore essential.
Complaints- Try to speak to someone on the spot. They might be able to sort out your problem straight away.
If you are still not happy, try to find out who is responsible for what went wrong. Make a note of staff names, times and any other relevant information. You will have a better chance of getting redress if you have all the facts. Put your complaint in a letter. Be reasonable in your letter and stick to the facts. Address your letter to the customer relations department of either the airline or here at Bravo Travel. Keep copies of all correspondence. Send tickets or receipts with your first letter, if you are claiming a refund we will need the original tickets. Please note that there will be an administration fee if you ask us to deal with the airline on your behalf (CONTACT US FOR MORE INFO). For more information about the fee please contact us.
INSURANCE
Make sure you buy the right travel insurance policy which cover for, medical expenses, baggage and personal effect, personal money, loss of passport, travel delay, missed departure, personal liability, legal expenses, personal accident, cancellation, curtailment and airline failure.
May we take this opportunity to wish you a pleasant trip.
