These BOOKING CONDITIONS form the basis of Contract between you, the customer, and Ausonia Services Ltd T/A Bravo Travel.

Please read them carefully before you book

AMENDING YOUR BOOKING
If after our confirmation invoice has been issued you wish to change your travel arrangements in any way, for example your chosen departure date, accommodation or name change, we will do our utmost to make these changes but it may not always be possible.Any request for changes must be made in writing by the person who made the hooking or by your travel agent.

You will be asked to pay an administration charge of £25 per person named on the booking form (max of £50 per booking) in addition to the increase, if any, in the costs of the revised arrangements.

For name changes (of some of the party members) notified to us no more than three weeks prior to departure a charge of £25 per name change will apply.

Please note changes made within 3 weeks prior to departure could incur charges up to £200 per person, certain travel arrangements (e.g. Apex tickets) cannot be changed after a reservation has been made, and any amendment request will incur a 100% cancellation charge.

“Your Financial Protection”

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

CHANGES BY US
As arrangements are made many months in advance, there may be occasional and valid reasons when changes have to be made and we reserve the right to do so. In most cases these will be minor (the airline / ferry / train could alter the time or an hotelier withdraw a facility) and we will let you know of the change as soon as possible.If the change is major e.g.

  • Change of flight/ ferry or train time of over 12 hours
  • Change of UK Airport
  • Change of accommodation to a lower classification
  • Change of resort

We will inform you or your travel agent at the time of booking. If you have already booked, we will let you know as soon as reasonably possible.

If a material change becomes necessary prior to departure, you have a choice of:

  • Accepting the change as notified
  • Selecting an alternative comparable holiday (if available)
  • Cancelling your booking

If you decide on accepting the change as notified or selecting an alternative comparable holiday, we will also compensate you on the basis shown below:

Period before departure (to you or your Travel Agent children over 2 years old) £ Per person
57 days or over Nil
56-28 days 15.00
27-15 days 25.00
Under 15 days 40.00

If you decide to cancel, you must advise us in writing within 10 days of receiving notice of the change. We will then refund the cost of your holiday (less any insurance premium) plus compensation as shown above.

FORCE MAJURE
We will not be liable to pay compensation if any change is caused by natural disasters, threats of war, weather conditions, industrial disputes or any similar event beyond our control.
IF WE CANCEL YOUR HOLIDAY

We reserve the right in our discretion to cancel your holiday. If this becomes necessary, we will refund the total cost paid, (less any insurance premiums) plus compensation as shown, or give you the option of accepting an alternative holiday of comparable standard (if available) plus applicable compensation.

No holiday will be cancelled within 56 days of departure except for reasons as defined under force Majeure”.

FLIGHT DETAILS

Our chartered aircraft operate regular services; there are occasions when delays may occur. On your outbound journey our agents at the airport will keep you advised. It the delay is longer than 4 hours they will make arrangements as follows:

Between 4 and 6 hours – Light Refreshments
Between 6 and 10 hours – a main meal
Over 10 hours – Overnight accommodation where possible

Should we be aware of a delay of four or more hours on your return, the transfer time from your resort may be amended. If the delay occurs after you have checked in, our representatives or airline staff will provide similar facilities to those previously listed.

ACCOMMODATION DESCRIPTIONS

All accommodation is licensed and classified according to International standards. Where a room is described as -Sea view’ you will be able to view the sea from your balcony. If none is provided, the sea will be visible from the window.

However, there may be some properties where the balcony or windows are angled or the view partially obscured – especially on low floors – by trees or buildings.

Our accommodation descriptions list all the facilities provided by relevant managements. However these may require annual maintenance or may be non-operational due to adverse weather (e.g. sporting facilities) or they may be withdrawn at short notice and without reference to us by the hotelier.

Our prices have been adjusted to reflect such an eventuality, but if their withdrawal materially affects your enjoyment, it is in both our interests for you to advise the management and contact our resort representative immediately, so that corrective action can be taken during your stay.

HEATED SWIMMING POOLS
You will understand that the hotels only heat their swimming pools during cold weather and subject to the number of clients in residence. The decision must, of course, rest with the management of the establishment.
SPECIAL REQUESTS

We will do our best to ensure that the management of your accommodation meets any specific requests, but we cannot guarantee or confirm these prior to your departure.

While we will request an extra bed, for a third person to share a twin room – and offer a reduction – you may find space limited. We will not accept liability or responsibility should you then consider the accommodation to be overcrowded.

NOTE: Beds for children may not be full size and could be folding or camp bed in style.

Ausonia Services Ltd T/A Bravo Travel reserves the right to pass onto the customer at the time of booking, and charges for the provision of special requests which may be applied by the accommodation or airline. Airlines may make charges for the provision of services on each leg of the flight for the following:

  • £60 per passenger for the provision of oxygen
  • £20 per passenger for the transportation of a bicycle
  • £10 per passenger for the provision of wheelchair assistance
  • £10 per child for the transportation service of an unaccompanied minor.

(Available on some scheduled carriers only).

DISCOUNTS

Discounts for children or a third adult (where shown! only apply when sharing with two full paying adults in the same room unless otherwise indicated.

The discount is applicable on the basic holiday price, not on room, meal, or flight supplements, Where a third person is to be accommodated in a twin room the bed may occasionally be folding or camp style. Its addition may limit space but we cannot accept liability or responsibility for this.

INFANTS

In accordance with Air Navigation Regulations a child, to be classed as an infant, must be under 2 years of age on the date of the return flight. Infants pay £30-60.

Cot charges where applicable are payable directly to the hotel by the client.

UNACCOMAPANIED CHILDREN UNDER 12

Cyprus Airways will accept unaccompanied Minors travelling on their own provided an Unaccompanied Minors Form is properly completed and signed by the parent/guardian; a charge will be made for this service.

For other charter Airlines please enquire at the time of booking.

HOLIDAY DURATIONS

The price panels show the number of night’s accommodation, which can be booked. If you book a night flight, you arrive in the early hours of the morning, but as accommodation is booked from mid-day on the day of travel, this always counts as the first night of the holiday.

Similarly, 7 or 14 nights later, though your flight may not leave until the early hours of the morning, you will be expected to Check-Out by mid day. If you wish to keep accommodation until you leave for the airport, you should add one extra night to the holiday and book accordingly.

CANCELLING YOUR BOOKING
If you cancel a holiday after it has been confirmed, details must be forwarded by “Recorded Delivery” as charges will be calculated from the date your letter is received (see table below).However if the reasons falls under the terms of your travel insurance, you should be able to reclaim losses from Insurers. That is why it is a requirement that all clients must be adequately insured.If you take out your own policy, it is a condition that details of the insurance are recorded on your booking form before your holiday is confirmed.Cancellation charges are as follows:

Period before departure within which written instructions are received Charges (% of total holiday Cost, less insurance premium)
More than 56 days Loss of deposit
56-31 days 50%
30- days and under 100%
OUR RESPONSIBIIITY

We try to ensure that every holiday in our brochure has been properly arranged and that all components conform to reasonable standards. If any segment is not as advertised and it can be proven this has affected enjoyment we will pay appropriate compensation providing you comply with our “Complaints Procedures”.

We have taken all reasonable steps to ensure that all suppliers contracted by us are efficient, safe, and reputable and comply with English laws and regulations. However, though we have no direct control over their operations, we will compensate you for any acts and/or omissions should services be proven to be deficient or below reasonable standards.

Similarly, we will accept responsibility for personal injury (including illness and death), which results from the proven negligence – (as defined in English law) of our employees or those of our contracted or sub-contracted suppliers who, whilst acting in the course of their employment, provide any segment of holidays in this brochure.

However, in the cases of air or sea transport our liability will be limited to the relevant International Conventions, which relate to the method of travel and the conditions of carriage of the relevant carriers (copies of which are available on request from our office).

Note:

  • Any injury claim should be notified to our local representative or the accommodation manager immediately and be confirmed in writing within 90 days of the return from holiday.
  • If payment is made, the claimant’s rights against the supplier or third party must be assigned to Ausonia Services Ltd T/A Bravo Travel.
  • The claimant agrees to co-operate fully with Ausonia Services Ltd T/A Bravo Travel should they or their insurers wish to enforce the rights assigned or subrogated.

If a personal injury -including illness or death – result from any activity which does not form part of the booked holiday yet is the responsibility of a third party; we will in our discretion provide reasonable assistance to help resolve a claim against such persons.

This subject to our spending as appropriate, no more than £5000.00 on behalf of any or all parties named on the booking form.

Note: if covered by Ausonia Services Ltd T/A Bravo Travel insurance you will be required to claim any legal fees incurred during your vacation from insurers under the “Legal Expenses” clauses of the policy. If you have your own policy, you should ensure this makes provision for such expenses.

We reserve the right to decline anyone as a client, or to terminate their holiday should their behaviour in our reasonable opinion be disruptive or likely to affect the safety or enjoyment of others. We will not accept liability for any costs or consequential losses incurred by a client should we or our representatives, have to take any necessary action in such situations.

Similarly we do not accept responsibility if authorities at your destination or the Captain of your aircraft refuse entry or permission to board an aircraft. If such circumstances arise, we will not accept liability for refunds, costs or losses, which result from such actions.

COMPLAINTS

We accept there may be occasions when a segment of your holiday causes a problem.

Where we are aware of developments, these have been indicated in the resort descriptions in our brochure. Similarly, when we become aware of a specific development which could affect a holiday, we will advise travel agents and affected clients as soon as is reasonably possible, preferably prior to departure.

If this has not been possible and there is a reasonable, valid complaint the facts must be reported to our local representative immediately. (A contact telephone number will be included with your travel documents). Should the problem remain unresolved you must ask for a Report Form, so that the complaint can be formally recorded. You should then follow up your complaint by writing to our Customer Relations Department, (quoting your Booking and Report form numbers) within 28 days of return. If a complaint is not notified in this way, we will be unable to investigate or accept liability.

Normally we aim to reach an amicable settlement on a valid complaint but if this is not possible, the matter can be referred to ABTA (The Association of British Travel Agents) for independent arbitration by the Chartered Institute of Arbitrators.

The Scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person.

There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

RIGHT TO SURCHARGE

The price of your travel arrangements is subject to surcharges on the following items for increases transportation costs, e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser; Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.

Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission.

If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

HOLIDAY PRICES

The basic costs are shown in £ sterling. Prices for hotels are based on two people sharing a twin room (unless stated otherwise). The prices for self-catering apartments are based on the number of people sharing an apartment.

The description and facilities of accommodation – covered by the basic holiday price – are shown with any applicable supplements (e.g. single room, full board).

If any changes are made by the airlines, these will be advised to you or your travel agent as soon as known, but should a change of schedule of less than 12 hours or a change of aircraft be made within 24 hours of departure, we will not accept a claim for refund should you wish to cancel your holiday.

CHILDREN’S DISCOUNTS
Discounts for children (where shown) only apply when two adults share a twin room with one child between two and 11 years of age (i.e.: up to the 12th birthday on the day of departure), unless otherwise stated.
SPECIAL OFFERS
There may be times when holidays may be offered at prices below those in our brochure (e.g. reductions may be made when accommodation has space available at short notice). In such cases, we do not make refunds to clients whose bookings have been confirmed prior to the date the reduced prices have been advised to us.
TRAVEL DOCUMENTS

After we have received full payment – and approximately two weeks before departure – we will send you your flight tickets, accommodation vouchers and information relevant to your holiday. Please check the details carefully and let us know if there are any points which need further clarification.

You should consult your doctor for an up-to-date position on health requirements before you travel and refer to the DSS leaflet “Health Advice for Travellers”.

It is your responsibility to make sure you have all required travel documents, such as passport, visa and inoculation records, and local taxes may apply and are your responsibilities.

HEALTH AND SAFETY AND LOCAL STANDARDS
Safety standards and regulations at your destination can be lower than those which we have come to expect in the UK, and the authorities concerned may not have adequate resources to monitor.